If your Indoor Cam E30 cannot find or connect to your Wi-Fi network, follow these steps to troubleshoot:
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Verify Router Functionality
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Ensure your router is powered on and connected to the Internet.
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Check Network Visibility
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If you have a hidden Wi-Fi network, select the “Others” option in the eufy Security app and manually enter the Wi-Fi credentials.
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Check Wi-Fi Signal Strength
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Move your phone to the intended camera installation location and check the Wi-Fi signal strength.
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If the camera has a weak Wi-Fi signal, please move it closer to the router and try again.
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Ensure the Camera has a Proper Power Source
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Confirm the camera is powered on properly.
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Enter the Correct Wi-Fi Password
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Ensure you have entered the correct Wi-Fi password.
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Test with a Mobile Hotspot
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Set up a mobile hotspot on your phone or another device.
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Connect the Indoor Cam E30 to the established mobile hotspot to confirm the camera's functionality.
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If the camera connects successfully, the issue might be due to your router's settings or network.
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Utilize the Whitelist Function on the Router
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If your router has enabled the Whitelist function, disable it temporarily to add the camera to the Wi-Fi network.
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Once connected, add the camera to the whitelist and re-enable the Whitelist function.
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Note: The MAC address printed on the bottom of the camera is only for Bluetooth. To retrieve the correct Wi-Fi MAC address, use the eufy Security app.
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Additionally, please refer to the following recommendations for the camera to achieve optimal performance:
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Placement
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Install the camera close to the router, ensuring a line of sight distance of no more than 70ft.
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For Poor Signal Areas
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Use Wi-Fi range extenders or a mesh Wi-Fi system to improve network coverage.
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Use a Compatible Wi-Fi 6 Router
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For the best user experience, ensure your router supports 802.11 b/g/n/ax.
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If you have any other questions regarding the Indoor Cam E30, please don't hesitate to contact us for further assistance.
