If there is no cloud videos for your device, please try the following tips

- Delete your eufy app and then install the newest app version 

- You can use the filter on the events page to see whether you can see cloud backup videos. 

Note: There are also some eufy devices that doesn’t support cloud service, please double check if your devices can support cloud service. https://service.eufy.com/article-description/Storage-Methods-Compatibility-for-eufy-Device