You may find there are too many false alerts in the Events section and the battery is also draining quickly on your eufyCams. The main reason is due to your eufyCams triggering too frequently during a period of time. How to reduce the false alerts and make the battery last longer? Let’s check the following troubleshooting tips.

Turn Down the Sensitivity Level

In some cases, if the motion sensor’s sensitivity is set too high, the camera will detect events outside of your property, resulting in excessive false alerts. 

To avoid this, you should lower the sensitivity level by standing at the desired detection boundary and trying out the sensitivity according to the sensitivity setup guide. （My Devices > Device Tab > “...” Icon > Gear Icon > Camera Settings > Motion Detection> Detection Sensitivity）

Adjust the Activity Zone

If you haven’t set the activity zone, you can set the activity zone to filter some of the false alerts. 

If you stretch the activity zone, to avoid the false trigger, you should lower the sensitivity level at the same time. Tuning Motion Detection is a try-and-error process as the doorbell views are different from user to user. Thus, please find a balance between the activity zone and the sensitivity level according to the test result. (My Devices > Device Tab > “...” Icon > Gear Icon > Camera Settings > Activity Zone)

Try to Adjust the Camera Viewing Angle

The Motion Detection settings can be used to achieve battery efficiency while avoiding unnecessary triggering in these three simulated scenarios.

1. Front door

If you have your camera located at your front door facing your driveway, we recommend you consider the following:

• Draw an Activity Zone that excludes the areas outside of your driveway. Areas such as sidewalks or roads should be avoided. Refer to the picture below.
• If you are still receiving too many false alerts you can lower the sensitivity level to reduce triggers caused by passing vehicles or pedestrians. Another option is to switch the Camera Working Mode to “Optimal Battery Life” in this scenario.

2. Backyard

If you have your camera located at your backyard, facing your garden we recommend you consider the following:

• Triggers may occur as a result of the movement of tree shadows. Avoid facing dense areas of trees when installing the camera.
• If you can’t completely avoid these areas, set up an Activity Zone to exclude them. Refer to the picture below when drawing the area.
• Avoid leaves and branches in front of the camera. If there are hanging objects, we recommend trimming or cutting them back.

3. Porch

If you have your camera located at your porch we recommend you consider the following:

• In this scenario, we recommend changing the angle of the camera so that it is positioned in a corner rather than being face-on to the entrance path.
• Set up multiple Activity Zones to cover all the potential areas in which detection may be required. Exclude areas such as sidewalks or roads. Refer to the picture below.

Please check your camera’s battery consumption level in all 3 scenarios:

• If your camera is consuming power at a fast rate, we recommend lowering the sensitivity level.
• When set to “Human Only” the system’s AI will analyze all motion captured. You will only receive a notification when the AI determines that a human is present. The footage captured that is determined not to contain a human will still impact power consumption.
• If you are still encountering power consumption issues or false alerts you can switch the Camera Working Mode to “Optimal Battery Life”.

If you have any questions, please contact us for further assistance.