eufy Support | Troubleshooting & Customer Service

Voice Alerts & Quick Solutions for Dynamic Navigation Series (G series)

Voice Prompt	Cause & Quick Solution	Link to detailed troubleshooting
Error 1: Front bumper stuck	Front bumper is stuck. Tap it repeatedly to remove any dust;if not, then move the device to a new position and try again.	What if my G series RoboVac stops with Error 1
Error 2: Wheel stuck. Check the wheel and move it to a new position	Wheel may be stuck or trapped. Clear any obstacles in the surrounding area and check the wheel for any trapped dust. Move the device to a new position and try again.	What if my G series RoboVac stops with Error 2
Error 3: Side brush stuck	Side brush may be stuck. Please clean it and try again.	What if my G series RoboVac stops with Error 3
Error 4: Rolling brush stuck. Remove and clean the rolling brush	Remove the rolling brush, roller joint, roller brush cover, and suction inlet to clean it. Once cleaned, place the items back into the device and try again.	What if my G series RoboVac stops with Error 4
Error 5: Device trapped. Clear the surrounding area	Device is trapped. Clear any obstacles in the surrounding area and try again.	What if my G series RoboVac stops with Error 5
Error 6: Device trapped. Place the device near the position where the problem occurred.	Device may be suspended in air. Move it to a new position close to the original position and try again. If the device is still unable to start, clean the edge sensor and try again.	What should I do if my G series RoboVac stops with Error 6
Error 7: Wheel suspended. Please move the device to a new position	Wheels may be suspended in air. Move the device to a flat surface and a new position close to the original position then try again.	What if my G series RoboVac stops with Error 7
Error 8: Low battery, shutting down device. Please charge your device	Low Battery; system will shut down. Charge the device and try again.	What if my G series RoboVac stops with Error 8
Error 9: Magnetic Boundary Strip detected. Move device to a different area (only for G30 Edge/Verge with boundary strips)	Device is too close to a strong magnetic field or strip. Move the device to a different area and try again.	/
Error 10: Path Tracking Sensor needs cleaning	Path tracking sensor is blocked by dust and requires cleaning.	/
Error 21: Auto-Empty Station blocked by surrounding obstacles	Auto-Empty Station is blocked by obstacles, clear any obstacles around the auto-empty station and try again.	What Should I Do if My RoboVac Stops with Error 21? (for L70/G/G+ series)
Error 22: The device is being picked up. Please put the machine back near the starting place.	The device is being picked up. Please put the machine back near the starting place.	/
Error S1: Battery Error. Refer to Owner's Manual or App for help	- Unplug the adapter on both ends, re-connect the adapter to the charging base, then the other end to a different wall outlet. Confirm the power indicator on the charging base lights up. - Clean the pins on the charging base and on the bottom of the vacuum with a dry clean cloth. - Put the RoboVac right in front of / facing the charging base within 6 feet and press the home button to tell it to return. Let it dock on its own. This is to make sure the charging pins are connected properly. - If the issue persists, contact customer support for help.	What if my G series RoboVac stops with Error S1
Error S2: Wheel Module Error. Refer to Owner's Manual or App for help	- Check whether the wheels are stuck or dust is trapped inside before restarting the device- If the issue persists, contact customer support for help	What if my G series RoboVac stops with Error S2
Error S3: Side Brush Error. Refer to Owner's Manual or App for help	- Check whether the side brush is stuck in an unknown object before restarting the device- If the issue persists, contact customer support for help	What if my G series RoboVac stops with Error S3
Error S4: Suction Fan Error. Refer to Owner's Manual or App for help	- Check whether the fan blades are stuck in an unknown object before restarting the device- Clean the dust collector and filter before restarting the device- If the issue persists, contact customer support for help	What if my G series RoboVac stops with Error S4
Error S5: Rolling Brush Error. Refer to Owner's Manual or App for help	- Remove and clean the roller brush, roller brush connection, roller brush cover, and suction inletbefore restarting the device- If the issue persists, contact customer support for help	What if my G series RoboVac stops with Error S5