The RoboVac G10 Hybrid can work on hard floors only. Generally, the RoboVac G20 series can work on low pile carpets. While the bounce-series, G30-series, L70 , X8-series , LR30 Hybrid series, L35 Hybrid series , G50 series, L50 series, L60 series, and LR20 can work on low to medium pile carpets. However, there are special circumstances, such as carpets that are made of very thick wool or carpets with fringes, that may cause the RoboVac to get stuck while cleaning.

For your reference, RoboVac can work on low to medium pile carpets with a maximum height of 1.02in/26mm(the maximum height for the G20 series is 0.39in/10mm).

Note: If RoboVac is required to navigate across the carpet on the floor, the carpet must be less than 0.67in/17mm. 

If your carpet exceeds the maximum height and traps the RoboVac as a result, please refer to the following alternative solutions to resolve the issue according to the available features of your eufy RoboVac model.

• If your RoboVac model(L70 and X8 series and L35 Hybrid/LR30 Hybrid series/LR20/L50/L50 SES/L60 series) supports setting No-go Zones in the eufy Clean app

Please set up No-go Zones to block off your carpet and the RoboVac will not be cleaning in the restricted areas. Please visit How to set up the No-go Zone/Virtual Boundary for X8/X8 Hybrid? for detailed instructions on how to set up the No-go Zone feature.

• If your RoboVac model supports using boundary strips

Please place boundary strips around your carpet. The magnetic sensors on the RoboVac will recognize boundary strips, and the RoboVac will not be crossing over the strips to clean your carpet. Please visit How to use the boundary strips to block off RoboVac for detailed instructions. (Please know that the L35 Hybrid/LR30 Hybrid series don't support boundary strips)

• If your RoboVac model does not support either setting No-go Zones or using boundary strips

If possible, please use physical objects to block off the carpet to prevent the RoboVac from climbing on the carpet, or remove the carpet while the RoboVac is running its cleaning cycle.

If you have further questions regarding what can be done if your RoboVac keeps getting stuck on carpets, please contact us for assistance.