RoboVac’s Voice Alert When It Encounters an Issue

eufy’s G series RoboVac models provide users with an audible voice alert when the RoboVac encounters an issue. In order to correctly troubleshoot and resolve a specific issue of your RoboVac, please first determine the exact voice alert error triggered by the RoboVac.

How Is Voice Alert: Error 5 Triggered?

This error is triggered when the RoboVac is physically stuck. This could be caused by the RoboVac getting trapped in a specific area and is unable to navigate out of the area to continue cleaning.

How Do I Fix Voice Alert: Error 5?

To troubleshoot and fix this specific issue, please follow the steps listed below:

1. Pause the RoboVac.
2. Clear any obstacles in the surrounding area where the RoboVac is stuck, or move the RoboVac to another location.
3. Start the RoboVac to verify it is able to navigate and clean without issues.

If the issue persists, please verify the following details:

• Has the RoboVac always encountered the same issue from the beginning or has the issue occurred recently after using the RoboVac for a while?

Note: If the issue occurred recently after using the RoboVac for a while, please inspect the RoboVac’s bumper to make sure the bumper is not stuck; additionally, please also verify the RoboVac’s wheels are rotating properly and its wheel treads are not worn off.

• Has the RoboVac always had issues navigating a specific area and not other areas?

Note: If the RoboVac has issues navigating a specific area only, please take a few photos of the location and contact eufy support team via an email with photos attached.

If the above troubleshooting steps did not resolve the issue, please contact us for assistance.