What if RoboVac can't be charged at all (no beep/voice alert when placing it onto the charging base/auto-empty station)?
When your RoboVac is on the charging base/auto-empty station, the light on the vacuum does not light up. You can try the following steps:
Check if the white indicator on the charging base/auto-empty station lights up. If not, try reconnecting the AC adapter to the charging base/auto-empty station and the other side to another wall outlet. If it still doesn't light up, please contact us to replace the charging base/auto-empty station.
Dust off the charging contact pins on the base/station and on the bottom of the RoboVac with a dry cloth. Make sure the pins are not deformed or rusty.
Check if you can hear a beep/voice alert when RoboVac is docked onto the charging base/auto-empty station.
If the RoboVac still has power, let the RoboVac dock on its own to recharge. If the RoboVac doesn't have power and cannot be turned on, manually place the RoboVac on the charging stand/auto-empty station, then try to press down the part with the charging pins to make sure the charging pins under the RoboVac and charging base/auto-empty station is connected. If it still cannot be charged, then turn the RoboVac over and align the charging pins under the charging base/auto-empty station with the charging pins under the RoboVac.
If none of these help, contact us to replace the charging base/auto-empty station.
