If you fail to log in to eufy app, the issue may be due to the following reasons:

1. Invalid Email address
2. Account has not been registered
3. Wrong password
4. Network problem

Please refer to the following specific situations and their detailed troubleshooting steps:

1. Invalid Email address

Cause: This error will be reported if the user does not enter the correct email account format.

Solution: Please enter an email account in the correct format. Email account + @identifier + Email domain name.

2. Account has not been registered

Cause: If the user enters the account with a space added, the account will be recognized as unregistered.

Or please sign up using your email to create an account if the email has not been registered before.

Solution: Please pay attention to the space when entering the account, especially do not add spaces at the end of the account (the automatic input method will add a space, please delete it).

3. Wrong password

Cause: This error will be reported if the password is entered incorrectly.

Solution: Please enter the correct password (length 8-20).

• Select the eye icon on the right to show your password and confirm whether the password is entered correctly.

• When entering the password, please check the uppercase and lowercase letters.  Make sure there are not blank spaces in the end.
• If you still cannot log in, please forget the password and then create a new one. Please visit the following link for more details:

What to do if I forget my eufy Clean password?

4. Network problem

Cause: This error will be reported if the user's phone has no network signal or the network signal is poor.

Solution: Please switch to another available WiFi or use your device’s mobile data and make sure the network signal strength is strong and stable.

If the issue cannot be fixed, please contact us for further assistance.