What should I do if I’m seeing an error “Couldn’t add Accessory” on Home App?

 If the iOS Home App says it cannot find the accessory or add it to Home, you may follow below troubleshooting steps.

 

1. Check if your phone is connected to Wi-Fi and on the same local network as the eufySecurity device.

 

2. Turn off and turn on the home data permission for the eufy App. Go to Side Menu > Settings > APP Permission > Home Data.

 

3. Open the iOS Home App and check if it allows you to add new accessories.

Note: whether the accessory can be added directly to the Home App depends on the setup code on the security device. Learn more about Can I use HomeKit without a eufy App?

 

4. Confirm your Home app is working properly and you have signed in to iCloud with your Apple ID on every device, then turn on iCloud Keychain and Home in iCloud Settings.


  

Unresolved icon
299 undefined
S380 HomeBase (HomeBase 3) Compatibility
211051 views36 likes/2024-12-25 14:45:40
HomeKit on eufySecurity Devices
149723 views7 likes/2025-04-07 18:37:55
How to View eufySecurity Cameras on a Computer
66481 views10 likes/2025-04-07 18:27:47
Compatibility Between eufySecurity Devices
15775 views1 likes/2025-11-17 15:19:54
What type of microSD card does eufySecurity device use?
47174 views4 likes/2025-04-07 18:27:10
Share Your eufySecurity Devices With Your Family
43945 views6 likes/2025-04-07 18:27:23
Using NAS Storage Step by Step
41956 views1 likes/2025-04-07 18:04:31
Introducing Cloud Backup
28892 views1 likes/2025-04-15 14:12:20
Two-Step Verification for eufySecurity App
47560 views10 likes/2025-04-07 18:27:11
Which eufy cameras work with HomeKit?
213006 views44 likes/2023-01-06 11:49:40
Download icon
Indoor_Cam_2K_Pan&Tilt_manual_eu
Download icon
Indoor_Cam_2K_Pan&Tilt_manual_us
Download icon
V01_T8410C_QSG
Download icon
T8410_Indoor Cam 2K Pan & Tilt_INT_QSG
Download icon
Indoor_Cam_1080p_Pan&Tilt_manual_us
Download icon
Indoor_Cam_1080p_Pan&Tilt_manual_eu
View More
Play videoHow to Use NAS to Control eufy Security Products
How to Use NAS to Control eufy Security Products
Play videoHow to Use Geofencing on eufySecurity App
How to Use Geofencing on eufySecurity App
Play videoIntroducing eufy Security Indoor Cam 2K Pan & Tilt
Introducing eufy Security Indoor Cam 2K Pan & Tilt
Play videoHow Do I Connect My eufy Cameras with Amazon Alexa
How Do I Connect My eufy Cameras with Amazon Alexa
Play videoHow Do I Connect My eufy Cameras to the Google Assistant App
How Do I Connect My eufy Cameras to the Google Assistant App
Play videoHow to Share Account Access of eufySecurity Devices
How to Share Account Access of eufySecurity Devices
View More
Contact Us
Buy on the eufy Store
Download the App
affirmamazonPayamexapplePaydinnersClubdiscovergooglePaymastercardpaypalshopPayvenmovisa