Troubleshooting steps for “Laser sensor error”, “Laser sensor may be stuck”, and “Laser sensor may be blocked” errors:

• Please check if the robot vacuum cleaner is under a piece of furniture or if the robot vacuum cleaner's radar sensor is covered by an object when the robot vacuum cleaner triggers this error.
• Please check if the radar emission and reception holes are covered by any objects. Gently rotate the radar with your fingers to confirm that there are no blockages on the radar.

• Please confirm if this error occurs only in specific locations. Move the robot vacuum cleaner to another area in your home and restart the robot vacuum cleaner to check if the issue persists. Press and hold the Start/Pause button for three seconds to power on/off the robot vacuum cleaner.

Troubleshooting steps for the “Laser sensor cover may be stuck” error:

• Please check if the robot vacuum cleaner is under a piece of furniture, which may trigger this error. Carefully move the robot vacuum cleaner away from any potential obstructions and restart the robot vacuum cleaner to check if the issue persists.
• Inspect the radar for any foreign objects that may be lodged inside. To do this, simply turn the robot vacuum cleaner upside down and gently shake it to dislodge any debris that may be interfering with the radar's operation.
• Please check if the radar emission and reception holes are covered by any objects. Gently rotate the radar with your fingers to confirm that there are no blockages on the radar.

• Please manually press the radar cover to ensure it springs back normally. Also, press and hold the radar cover to check if the robot vacuum cleaner consistently moves backward.

• Please restart the robot vacuum cleaner to verify if the issue persists. Press and hold the Start/Pause button for three seconds to power on/off the robot vacuum cleaner.

If you have any needs or want to proceed with a warranty claim, you can contact us for further assistance.