If your Omni X12 Pro robot is not cleaning effectively on carpets, you can follow these simple steps to troubleshoot:

1. Confirm if the robot's poor cleaning performance only occurs on carpets. If it also does not clean well on hard floors, refer to the video below:

https://www.youtube.com/watch?v=mgl4DOq6Ocs

2. Please confirm whether the carpet area has been marked as cleaned on the map in the app. If the map shows that the area has not been cleaned, it may be because obstacles are blocking the robot's path. Check if there is any furniture, clutter, or other items around the carpet that could be affecting the robot's movement. It is recommended to move these obstacles away to ensure the robot can freely enter and exit the carpeted area.

3. For carpeted floors, we recommend setting the suction to the highest level and turning on the BoostIQ™ function.

If you have any other questions regarding Omni X12 Pro, you can visit the eufy Support Center for further assistance.