What should I do if the self-emptying feature does not work for my RoboVac G35+ and G40 series?
How does the self-emptying feature work?
The self-emptying feature is enabled by default. When you enable this feature, RoboVac will return to the self-empty station at the end of a cleaning cycle or when its battery is running low.
The power cord for the self-empty station should be connected to a wall outlet.
Note:
The self-emptying feature will not work during "Do Not Disturb" time periods.
A cleaning cycle is defined by the RoboVac having already cleaned for at least 15 minutes.
Users can set the number of cleaning cycles RoboVac will clean before the self-emptying feature starts: After one cleaning cycle, two cleaning cycles, or three cleaning cycles. Please refer to the following screenshots:
What can I do if the self-emptying feature does not work?
When RoboVac only goes back to the self-empty station to recharge without emptying its dust collector.
Open the lid on the self-empty station and check to make sure the dust bag is installed properly.
Re-connect the power cord to the self-empty station. Make sure there is a solid white light on the self-empty station, which indicates the self-empty station is working properly.
Please disable the "Do Not Disturb" mode or change the "Do Not Disturb" mode time period via the eufy Clean app.
When you activate the Auto-Return Cleaning feature via the eufy Clean app, the RoboVac will return to the self-empty station to empty its dust collector, then recharge itself on its first return. When the battery power reaches 80%, the RoboVac will return to the same place where it left off to continue cleaning. Please note that the RoboVac will automatically resume cleaning only once, and it will not resume cleaning when it returns to the self-empty station to recharge itself on its second return.
It is also highly recommended to enable the "Activity Log Upload" feature via the eufy Clean app in order for eufy engineers to further analyze the issue.
