As a kind reminder,  in the Important Tips Before Use part of the user manual, we do not recommend running the vacuum over any liquid, wet floor, or other stuff which may damage the vacuum’s internal components. 

If your RoboVac goes over pet poop or water by accident, you can try the following steps and see if they help at all:

1. Clean the dirt on the surface of the RoboVac with a wet cloth.
2. Let the RoboVac be blow-dried or air-dried.
3. Turn off the main power switch on the bottom of the vacuum (for models 11, 11+, G30, G+ series, etc the main power switch is located on the side of the vacuum), then remove the battery to check if there is water around the battery, then reinstall the battery as shown in the following video:

How to Replace the Battery.

4. Clean the pins on the charging base and on the bottom of the vacuum with a dry clean cloth, then charge the vacuum for 6+ hours.

If the vacuum still does not work, you can contact us for further suggestions