When pairing the Eufycam with HomeBase, you will need to press the camera’s SYNC button for at least two seconds until you hear the beep. Then the camera will connect with the HomeBase. In some cases, the battery camera failed to pair with HomeBase.

To help you troubleshoot it, please read the following steps.

Pressing the SYNC Button

1. During the setup process, please make sure you have pressed the eufyCam or eufyCam E SYNC button for at least 2 seconds until you hear the beep. If you don’t hear the beep and the LED is off, please charge the battery.

2. If failed, please press the SYNC button on the camera five times in three seconds, and then press the SYNC button for 2 seconds to see if you will hear a beep to add the camera as normal.

Charging the Battery Cameras

1. Before setup, please charge the Battery Cameras with the provided USB charging cable.

2. Please try a different 5V 2A USB charger and a different USB cable to charge the camera for 2 hours. Since the iPhone wall charger normally outputs 5V 1A, please use a non-iPhone wall charger to charge the camera.

Checking HomeBase’s Internet Connection

1. Check if your HomeBase has internet access. Make sure the light in front of the HomeBase is blue or white and the light on the camera is blue or white when the camera is pairing with the home base.

2. Press the CYCLE button on the back of HomeBase to restart and then add the camera again.

Updating Firmware and App Version

1. Download the latest version of the EufySecurity app from Google Play or the App Store.

2. Go to the app’s Select HomeBase > About Device > Check for latest firmware, to manually update HomeBase. After the firmware update, you should be able to add new cameras.

If the above instructions cannot solve your issue, please contact us for further assistance.