What is Video Verification?
Video Verification is an advanced security feature available to eufy Protection plan subscribers. When an alarm is triggered, eufy’s 24/7 professional monitoring center can access authorized camera feeds to visually confirm whether the threat is real (e.g., an intruder) or a false alarm (e.g., a pet).
Key Benefits:
✅ Reduces False Alarms – Avoid unnecessary emergency dispatches.
✅ Faster Response – Verified threats get prioritized police/fire response.
✅ Enhanced Accuracy – Visual proof ensures the right action is taken.
How It Works
1️⃣ Alarm Triggered – Motion/door sensors detect activity.
2️⃣ Live Video Review – Monitoring agents check authorized cameras (e.g., Front Door Solar Cam).
3️⃣ Verified Action – Confirmed threats trigger immediate dispatch; false alarms are canceled.
How to Enable Video Verification
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Open the eufy App → open side bar → click “Service” → Go to "Expert Monitoring" → "Camera Monitoring".
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Toggle "Video Verification" ON (blue = active).
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Select specific cameras to authorize (e.g., Front Door Solar Cam).
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Tap "Done" to save
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No Storage – Footage isn’t saved by the monitoring center.
Privacy & Security
eufy prioritizes your privacy:
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Temporary Access – Agents only view footage during active alarms.
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Device-Specific – Only cameras you authorize (see Image 2) are accessible.
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No Storage – Footage isn’t saved by the monitoring center.
