Try these steps:

1. Enable Multi-Bridge (see path above)

2. Check the device signal in the app. If it's only 1-2 bars, try relocating to a spot with stronger signal

3. Check our signal troubleshooting guide

If the issue persists:

Please contact support with your device SN, when the problem occurred, and a recording or screenshot.

If you have any other questions, please don't hesitate to contact eufy Support Engineers for further assistance.