If you encounter a technical issue with your S1 Pro that cannot be resolved, please provide the following detailed information for us to quickly identify the root cause of the issue and ensure a swift resolution:

1. A detailed description of the issue you are experiencing.
2. The specific error message or code displayed on the eufy Clean app or voice alert emitted by the S1 Pro.
3. If the issue is either a routing or mapping issue, please launch the eufy Clean app and proceed to Settings > tap the "S1 Pro" icon > Activity Log Upload > Copy Device Information.

4. List the troubleshooting steps you have already done.
5. Provide videos or photos that show the robot's behavior and its surrounding environment, especially the exact location where the issue occurs. Please note that environmental factors such as flooring and location need to be confirmed.
6. Proof of purchase. A screenshot or photo of your order invoice or receipt.
7. Any other relevant information that may assist us diagnose the issue.

Remember, we are always here to help! Even if you do not have all the information readily available, our Support Engineers will gladly guide you through each step of the way to resolve the issue with your S1 Pro.

If you have any further questions regarding the S1 Pro, please don't hesitate to contact us for assistance.