Why can't my eufyCam C37 (T814X) connect to 5G WiFi?
Try these steps:
-
This device only supports 2.4G WiFi. If your router uses a mixed 5G/2.4G band, remove "5G" from the WiFi name
-
If you're unsure, check if the camera can find any WiFi networks. If not, make sure your router's WiFi is turned on
If the issue persists:
Please contact support with your device SN, when it happened, and a recording or screenshot.
If you have any other questions, please don't hesitate to contact eufy Support Engineers for further assistance.
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