Why is the live view on my eufyCam C37 (T814X) not loading, slow, or laggy when connected to HomeBase?
Try these steps:
-
Check the HomeBase ethernet cable, standard power adapter (5V/2A), and that the status light is solid blue
-
Enable Multi-Bridge
-
Check the device signal in the app. If it's only 1-2 bars, relocate and rebind
-
Check our signal troubleshooting guide
If the issue persists:
Please contact support with your device SN, when it happened, and a recording or screenshot.
If you have any other questions, please don't hesitate to contact eufy Support Engineers for further assistance.
20 undefined
What should I do if my eufyCam C37 (T814X) fails to scan the QR code or bind to HomeBase?
What should I do if I get an "Add HomeBase Failed" message when setting up my eufyCam C37 (T814X)?
Why doesn't my eufyCam C37 (T814X) make a sound when I press and hold the SYNC button?
Why does my eufyCam C37 (T814X) keep going offline when connected directly to Wi-Fi without a HomeBase?
Why does my eufyCam C37 (T814X) keep going offline or have an unstable connection when connected to HomeBase?
Why can't my eufyCam C37 (T814X) connect to 5G WiFi?
Why is the live view on my eufyCam C37 (T814X) not loading, slow, or laggy when connected directly to Wi-Fi?
EufyCam C37 / C37 4K Edition with Solar Panel 取扱説明書 (T814X/T814XS)
eufyCam C37/C37 4K Edition/C36 with Solar Panel User Guide (T814X/T814XS)
eufyCam C37 with Solar Panel Benutzerhandbuch (T814X)
eufyCam C37 with Solar Panel Guía del Usuario (T814X)
eufyCam C37 with Solar Panel Guide de l'utilisateur (T814X)
eufyCam C37 with Solar Panel Brugervejledning (T814X)
View More
