Here are five tips to help you fix the problem of not finding your Wi-Fi network in the Wi-Fi listing of eufySecurity smart lock & WiFi version.

1. Make sure your router works properly and its network name is not hidden. If it is hidden, click "Others" and enter the Wi-Fi information manually.

2. Make sure the device is not too far out of your router's coverage.

3. Verify if your Wi-Fi is encrypted via WEP encryption. If so, change the encryption in your router. The device doesn’t support WEP encryption.

4. Rescan the network.

5. Hold the "Set" button for 5 seconds to reset the device and start the setup process again.

If you still have questions, please contact us for further assistance.