There are four methods to unlock your eufy Smart Safe.

• Entering your Master PIN code on the keypad. Please note only one Master PIN code can be set.
• Using your fingerprint on the fingerprint scanner. Please note up to 10 fingerprints can be enrolled.
• Using the included key. Please note Smart Safe comes with a set of two unique keys that cannot be duplicated.
• Using the eufy app. 

If you are still experiencing issues unlocking your eufy Smart Safe, please contact us for further assistance.