eufy Support | Troubleshooting & Customer Service

Solar Panel of SoloCam E42

Is SoloCam E42 compatible with the eufy solar panel?

What is the difference between the solar panel configured in the product and the eufy solar panel sold?

In essence, there is no difference, any solar panel can achieve charging, but at the interface, the eufy solar panel has been adapted for waterproofing.

Why is my camera battery still dropping?

The solar panels continuously charge the built-in battery, which consumes power while the camera is working. So when the camera is using more power than the solar panel is charging, the perceived power will drop.

There are two reasons for this:

1. The solar panels are charging too little power. One possibility is that the installation position of the camera is not exposed to direct sunlight. In this case, adjust the installation position appropriately. Another possibility is that the weather is not very good recently. In this case, there is no need to worry. As long as the weather is good, the electricity will rise steadily

2. The work of the camera consumes too much power, beyond the normal usage mode. In this case, you need to adjust the configuration to reduce the false trigger of the camera recording:

1) Select the Power Save working mode

2) Appropriately reduce the sensitivity of Motion Detection

3) Choose Human Only mode

4) Enable the function of Activity Zone, avoid unnecessary monitoring areas, especially the road in front of the door, which causes a large number of invalid departure areas"

Why doesn't my camera battery stay at 100%?

The amount of electricity charged by the solar panel is different every day, which is strongly related to the weather, season and other factors, so it is normal when the amount of electricity fluctuates. As long as the amount of electricity of the camera does not decline for a long time, there is no need to worry. When the weather improves, the camera will charge more, and the charge will rise steadily.

Solar panel installation advices