Voice Prompt

Quick Solutions

Error 1: Front bumper stuck

Front bumper is stuck. Tap it repeatedly to remove any dust;

if not, then move the device to a new position and try again.

Error 2: Wheel stuck. Check the wheel and move it to a new position

Wheel may be stuck or trapped. Clear any obstacles in the surrounding area and check the wheel for any trapped dust. Move the device to a new position and try again.

Error 3: Side brush stuck

Side brush may be stuck. Please clean it and try again.

Error 4: Rolling brush stuck. Remove and clean the rolling brush

Remove the rolling brush, roller joint, roller brush cover, and suction inlet to clean it. Once cleaned, place the items back into the device and try again.

Error 5: Device trapped. Clear the surrounding area

Device is trapped. Clear any obstacles in the surrounding area and try again.

Error 6: Device trapped. Place device near the position where the problem occurred.

Device may be suspended in air. Move it to a new position close to the original position and try again. If the device is still unable to start, clean the edge sensor and try again.

Error 7: Wheel suspended. Please move the device to a new position

Wheels may be suspended in air. Move the device to a flat surface and a new position close to the original position then try again.

Error 8: Low battery, shutting down device. Please charge your device

Low Battery; system will shut down. Charge the device and try again.

Error 9: Magnetic Boundary Strip detected. Move device to a different area

Device is too close to a strong magnetic field or strip. Move the device to a different area and try again.

Error 11: Front Infrared Sensor needs cleaning

Front Infrared sensor is blocked by dust and requires cleaning.

Error 12: Right wall sensor needs cleaning

Clean the right side wall sensor since it's covered in dust.

Error 13: Device tilted. Please put the device on a flat surface to start

Device may be tilted. Put the device on a flat surface and try again.

Error 14: Please insert dust collector and filter.

Put the dust collector and filter back in and confirm that they are in place. Then restart the device.

Error 15: Please clean dust collector and filter.

Remove anything inside the dust collecotor and check if the filter is blocked. If both are cleaned and the issue persists, try replacing the filter.

Error 16: Insufficient water. Add Water

Add water into the water tank. If the device is still having problems, check if the water pump connection is blocked.

Error 17: Restricted area detected. Move device to a different area

Device is too close to the restricted area. Move the device to a new position and try again.

Error 18: Laser cover may be stuck

Pressure sensor for laser cover is stuck. Move the device to a new position and try again.

Error 19: Laser sensor may be stuck

Laser ranging sensor is covered in dust. Clean it and try again.

Error 20: Laser sensor may be blocked

Laser sensor is blocked by:

An empty environment

Metal mirrors

Or other multi-reflection devices

Remove any obstacles and move the device to a different area.

Error 21: Charging Base blocked by surrounding obstacles

Charging base is blocked by obstacles, clear any obstacles around the charging base and try again.

Error S1: Battery Error. Refer to Owner's Manual or App for help

- Unplug the adapter on both ends, re-connect the adapter to the charging base, then the other end to a different wall outlet. Confirm the power indicator on the charging base lights up.
- Clean the pins on the charging base and on the bottom of the vacuum with a dry clean cloth.
- Put the RoboVac right in front of / facing the charging base within 6 feet and press the home button to tell it to return. Let it dock on its own. This is to make sure the charging pins are connected properly.
- If the issue persists, contact customer support for help

Error S2: Wheel Module Error. Refer to Owner's Manual or App for help

- Check whether the wheels are stuck or dust is trapped inside before restarting the device

- If the issue persists, contact customer support for help
 

Error S3: Side Brush Error. Refer to Owner's Manual or App for help

- Check whether the side brush is stuck in an unknown object before restarting the device

- If the issue persists, contact customer support for help

Error S4: Suction Fan Error. Refer to Owner's Manual or App for help

- Check whether the fan blades are stuck in an unknown object before restarting the device

- Clean the dust collector and filter before restarting the device

- If the issue persists, contact customer support for help

Error S5: Rolling Brush Error. Refer to Owner's Manual or App for help

- Remove and clean the roller brush, roller brush connection, roller brush cover and suction inlet

before restarting the device

- If the issue persists, contact customer support for help

Error S6: Water Pump Error. Refer to Owner's Manual or App for help

- Clean the water tank, water pump connection, water pump interface, and water outlet at the bottom of the device before restarting the device hidden under the cloth cover.

- If the issue persists, contact customer support for help

Error S7: Laser Sensor Error. Refer to Owner's Manual or App for help

- Check and clean the laser sensor for unknown objects before restarting the device

- If the issue persists, contact customer support for help