What Should I Do if My RoboVac Triggers "Error: Front Bumper Stuck, Please Tap the Bumper"?
 

If your X8 Pro Series triggers "Error: Front bumper stuck, please tap the bumper" or runs into a wall that is not in black color, please try the following troubleshooting steps:

 

1) Flip the robot upside down to inspect the gap between the bumper and the robot's main body. If the gap is too narrow, it could cause the bumper to get stuck, even in open spaces.

 

2) If the gap between the bumper and the main body of the robot is even, tap the bumper to test if it can bounce back normally.

 

3) If the gap is even and the bumper bounces back without getting stuck, then it's most likely not a hardware issue, such as a deformed bumper.

 

4) If the gap is uneven or the bumper cannot bounce back, please inspect and remove any foreign objects that may be stuck between the bumper and the robot's main body. If there are no foreign objects, you may need to disassemble and reassemble the bumper. After reassembling the bumper, simply repeat Steps 1 and 2 to ensure the issue has been resolved.

 

Note: When disassembling and reassembling the bumper, make sure to be careful not to over-tighten the screws, as it could deform the plastic components and cause further issues.

 

Please refer to the following videos for detailed visual instructions on how to disassemble and reassemble the bumper:

 

disassemble the bumper

reassemble the bumper

 

If you have any further questions or concerns, please don't hesitate to contact us for assistance.

Unresolved icon
128 undefined
What if my RoboVac runs with a loud noise?
9258 views2 likes/2025-04-07 18:26:09
Using your RoboVac with Amazon Alexa
10947 views2 likes/2025-05-16 11:15:17
Can I change the registration email address of eufy app?
10027 views13 likes/2025-05-16 11:19:43
How to contact a Human Customer Service Representative?
20494 views1 likes/2024-11-27 10:43:42
How to delete your eufy Clean account?
8527 views1 likes/2024-10-08 15:16:31
How to Empty the RoboVac’s Dust Collector
21011 views3 likes/2023-09-26 19:37:12
🤝How Your eufy Warranty Service Works
17821 views1 likes/2025-11-07 12:15:33
How to update RoboVac's firmware?
13632 views2 likes/2024-10-08 15:19:22
Download icon
eufy Omni C20 Guide de l'utilisateur (T2280)
Download icon
eufy Omni C20 Benutzerhandbuch (T2280)
Download icon
eufy Omni C20 取扱説明書 (T2280)
Download icon
eufy Omni C20 Guía del Usuario (T2280)
Download icon
eufy Omni C20 Kullanım Kılavuzu (T2280)
Download icon
eufy Omni C20 Przewodnik Użytkownika (T2280)
View More
Play videoeufy Omni C20: How to Connect to Wi-Fi (iOS/Android)
eufy Omni C20: How to Connect to Wi-Fi (iOS/Android)
Play videoeufy Omni C20: How to Control Your Device via the eufy Clean App
eufy Omni C20: How to Control Your Device via the eufy Clean App
Play videoeufy Omni C20: How to Replace the Battery
eufy Omni C20: How to Replace the Battery
Play videoeufy Omni C20: Clean and Maintain the Accessories
eufy Omni C20: Clean and Maintain the Accessories
Play videoeufy Omni C20: Unboxing and Quick Start Guide Video
eufy Omni C20: Unboxing and Quick Start Guide Video
Play videoeufy Omni C20:Troubleshooting the Auto Empty Function and Addressing Voice Alerts.
eufy Omni C20:Troubleshooting the Auto Empty Function and Addressing Voice Alerts.
View More
Contact Us
Buy on the eufy Store
Download the App
affirmamazonPayamexapplePaydinnersClubdiscovergooglePaymastercardpaypalshopPayvenmovisa