If your Omni C20 is unable to connect to your Wi-Fi network, please follow these troubleshooting steps:

1. Move the robot closer to the router and confirm that your Wi-Fi is operating on the 2.4GHz band, as the Omni C20 only works with 2.4GHz Wi-Fi networks.

2. Make sure that the eufy app has all necessary permissions enabled.

3. Check if your 2.4GHz Wi-Fi network is connected to the Internet. Attempt to connect a different device to the same network to see if it functions correctly. If the Wi-Fi connection is unstable, please restart the router.

4. Confirm that the Wi-Fi network's username and password are typed in correctly. Use the "eye" icon in the app to view them.

5. Check that the app is updated to the newest version.

6. If several connection attempts are unsuccessful, restart both the Omni C20 robot vacuum and the router.

If you have any other questions regarding the Omni C20, please don't hesitate to contact us for further assistance.