What information does eufy need to resolve a technical issue with my X10 Pro Omni?
If you encounter a technical issue with your X10 Pro Omni that cannot be resolved, please provide the following detailed information for us to quickly identify the root cause of the issue and ensure a swift resolution:
A detailed description of the issue you are experiencing.
The specific error message or code displayed on the eufy Clean app or voice alert emitted by the X10 Pro Omni.
If the issue is either a routing or mapping issue, please launch the eufy Clean app and proceed to Settings > tap the "X10 Pro Omni" icon > Device Info > Copy Device Information.
Then, please return to Settings ＞Robot Settings to enable the "Activity Log Upload" feature.
List the troubleshooting steps you have already done.
Provide videos or photos that show the robot's behavior and its surrounding environment, especially the exact location where the issue occurs. Please note that environmental factors such as flooring and location need to be confirmed.
Proof of purchase. A screenshot or photo of your order invoice or receipt.
Any other relevant information that may assist us diagnose the issue.
Remember, we are always here to help! Even if you do not have all the information readily available, our Support Engineers will gladly guide you through each step of the way to resolve the issue with your X10 Pro Omni.
If you have any further questions or concerns, please don't hesitate to contact us for assistance.
