If your E20 robot vacuum has difficulty moving across carpets or does not clean them effectively, consider the following scenarios to choose the best solution depending on the carpet's thickness.
Scenario 1: The carpet thickness is greater than 25mm
The robot is designed to use laser detection to assess the height of the carpet and will not engage in cleaning if the thickness is greater than 25mm. This precaution is taken because a carpet thicker than 25mm can generate significant resistance, potentially causing the roller brush to become stuck and triggering an error.
Scenario 2: The carpet thickness is between 15mm to 25mm
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If your carpet measures between 15mm to 25mm in thickness, the robot's existing cleaning logic dictates that it will clean the floor first and then clean the carpet at the end.
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If your robot experiences issues such as missing certain areas on carpets with a thickness ranging from 15mm to 25mm, please refer to the following images to customize the robot's cleaning map according to the thickness of each carpet.
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When the carpet thickness is about 25mm, the robot may experience instability when moving on and off due to the uneven carpet pile height. In such cases, it is recommended that the edges of the rug be flattened.
Scenario 3: A small rug
Please note that if the rug measures 70x70cm or smaller, the robot might experience difficulty cleaning it. This is due to the rug size, which increases the chance of it being pulled into the roller brush compartment. We recommend setting a "No-go zone" to block off the area to prevent the robot from cleaning it; furthermore, you can also utilize the detachable handheld vacuum to clean it.
If you have any other questions regarding the E20 robot vacuum, please don't hesitate to contact us for further assistance.
