If your E20 robot vacuum fails to return to the base station, please try the following troubleshooting steps:
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Verify that the indicator light on the base station displays a steady light. If the light is not lit, ensure that one end of the power cord is firmly connected to the base station and the other end is plugged into a functioning outlet.
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Confirm the base station is installed against a wall and at an easily accessible location. Remove obstacles within 0.5 meters to the right and left side and 1.5 meters from the front of the base station.
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We recommend placing the base station on a wooden or tiled floor. If you wish to set it up on a carpet, please ensure the dock assist mat is also installed.
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Make sure the dock assist mat is not deformed. If the dock assist mat becomes deformed, please replace it to ensure the proper operation of the base station.
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Ensure the infrared lenses on the base station and the robot are clear of foreign objects. Please remove any foreign objects and clean the lenses.
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Carefully turn the robot vacuum upside down to check if the brush guard is properly installed. Please refer to the image below.
If you have any other questions regarding the E20 robot vacuum, please don't hesitate to contact us for further assistance.
