If you cannot watch the livestream from the video doorbell, please try the following troubleshooting steps to solve the issue:

1. Refresh Device Status: Place your thumb on the phone screen and pull down the device list to refresh its status.

2. HomeBase Connection: Check if your HomeBase is disconnected from the router. The LED indicator on the HomeBase should display a solid blue light; if the indicator is a red light, it indicates that the HomeBase cannot connect to the Internet.

3. Battery Level: Press the ring button on the doorbell. If the LED indicator does not light up, the doorbell may not have sufficient power to function properly.

If you have any other questions regarding the Video Doorbell C31/C30, please don't hesitate to contact us for further assistance.