- Laser sensor cover may be stuck, please check. Please try the following troubleshooting steps to resolve the laser sensor error:
Please lift the robot cover, use an object that has a sharply pointed tip to press the Reset button on the robot, and then restart the robot by pressing the Power button for three seconds to check if the error persists. The Reset button is located next to the WiFi indicator light under the robot cover. Please note thatresetting your robot will not restore the robot to its factory settings, delete maps, or reset the robot's WiFi network.
Remove the dustbin from the robot, turn the robot upside down, and then shake the robot to check if there is anything that may have been stuck on the laser sensor/laser cover. Please repeat this step a few times. If you have another vacuum cleaner, you can use the vacuum cleaner to clean any dust or debris that may have been stuck in the robot's lidar hole.
Check whether there is anything that may have been stuck in the transmitting and receiving holes of the laser sensor, and then confirm whether the laser tube emits any light. Please gently remove debris or objects if there are any.
Please check whether the radar rotates normally. Please use a pencil with a rubber end or a cotton swab (be careful not to touch the lens inside the radar hole with the object), turn the lidar head clockwise and then counterclockwise (at least one turn, please refer to the Guide video for visual instructions). Then, please turn the robot over, tap the back of the robot, and then shake the robot to dislodge any objects that may have been stuck on the lidar drive belt. It is recommended to repeat this step several times.
If you have any further questions or concerns, please don't hesitate to contactus for assistance.
