Since the C20 robot itself does not have a built-in water tank, to ensure effective mopping and to keep the mop cloth moist for regular cleaning, a base station is required on the same floor for the robot to use the mopping function. Therefore, before mopping, please ensure that the base station and the main unit are on the same floor, and start the cleaning from the base station.
If the robot still cannot find the base station even though they are on the same floor, please refer to the following troubleshooting steps to see if they will help or not:
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Checking the Indicator Light on the Omni Station
The first step is to check the indicator light on the Omni Station and confirm it is displaying a steady light. If the Omni Station does not display a steady light, it could indicate that the power cord is not properly connected. Please make sure that the power cord is securely plugged into a functioning wall outlet.
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Inspecting the Swivel Wheel
Sometimes, debris can get caught in the swivel wheel, thus preventing the robotic vacuum cleaner from navigating back to the Omni Station. Please remove the swivel wheel and clean out any trapped hair or debris. Once cleaned, simply reinstall the swivel wheel and check if the robotic vacuum cleaner can successfully return to the Omni Station.
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Ensuring Proper Placement of the Omni Station
It is extremely important to ensure that the area around the Omni Station is free of water spills, grease, or other contaminants that may affect the robotic vacuum cleaner's ability to dock successfully. If necessary, place the Omni Station at a new location. The new location should meet the requirements outlined in the user manual, which includes placing the Omni Station in an open area with a specified range of clearance and on a non-slippery surface.
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Cleaning Charging Contacts and Signal Modules
Dirt and grime can accumulate on the charging contacts and signal modules, which can interfere with the charging process. Please make sure to clean the charging contacts on the robotic vacuum cleaner, the signal receiver module lenses, and the charging prongs and signal transmitter module lenses on the Omni Station. Please refer to the red rectangle areas in the following images for guidance on the specific areas to clean.
If none of the above troubleshooting steps work, please turn on the log upload feature and provide the device info and other information as the below article shown. This will be helpful for our engineers to further check the logs and identify the cause of the issue.
If you have any further questions regarding the C20, please don't hesitate to contact us for assistance.
