Try these steps:

1. Make sure your app is version 6.0.10 or above

2. Try binding using your phone's hotspot, then update the camera to the latest firmware

3. During binding, keep the device 1-2m away from the HomeBase/router

4. If using HBmini: use a 5V/2A power adapter

5. If you have another phone available, try using that instead

6. Check the HomeBase ethernet port indicator light and device status light

7. Reset your HomeBase and try adding it again

8. Test the same ethernet cable with a computer to confirm your router has internet access

If the issue persists:

Please contact support with:

• A screen recording or screenshot of the failure

• Your app version, binding steps, and network details

• Your device SN

If you have any other questions, please don't hesitate to contact eufy Support Engineers for further assistance.