Try these steps:

1. Check that the HomeBase ethernet cable is securely plugged in, the power adapter is the standard 5V/2A, and the status light is solid blue

2. Enable Multi-Bridge: Camera Settings > General > WiFi Connection > Multi Bridge > select your router's WiFi > enter password > wait for connection

3. Check the device signal in the app. If it's only 1-2 bars, try relocating to a spot with stronger signal and rebind

4. Check our signal troubleshooting guide: https://service.eufy.com/article-description/eufy-Camera-Signal-Issues-FAQ-User-Guide

If the issue persists:

Please contact support with your device SN, when the problem occurred, and a recording or screenshot of the issue.

If you have any other questions, please don't hesitate to contact eufy Support Engineers for further assistance.