If your Omni C20 is not operating according to the customized schedule you have configured in the app, please follow these troubleshooting steps:

1. Before initiating a scheduled task, confirm that the preceding task has been finalized and that the robot vacuum is not actively performing any cleaning tasks, like heading back to the base station, cleaning the mops, emptying the dustbin automatically, updating its firmware, or updating the voice packs.

2. For firmware version 1.1.68, scheduled cleaning fails because the robot vacuum is busy performing a task, but the app fails to show the ongoing task due to a bug in this firmware. This issue has been fixed in firmware version 1.2.37 and above. Please update the firmware, reboot the robot, and then attempt a new scheduled task.

3. If your robot vacuum is not currently performing a cleaning task, please restart the robot and schedule a new cleaning task within the next hour to check if the scheduling functions properly. If the issue persists, kindly follow the instructions below:

   1. Launch the app and turn on the Log Upload feature.

   2. Place the Omni C20 at the base station.

   3. Start the Omni C20 from the base station to perform cleaning and dust collection tasks. This procedure will help us identify the issue's root cause.

https://support.eufy.com/s/article/What-information-does-eufy-need-to-resolve-a-technical-issue-with-my-Omni-C20

If you have any other questions regarding the Omni C20, please don't hesitate to contact us for further assistance.