If your Omni C20 emits an audible error: "Laser sensor may be blocked" or "Laser sensor error, please contact customer service" and stops working, please try the following troubleshooting steps:
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Ensure that the front protective film on the robot has been removed.
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Start the robot and check if the surface of the laser sensor is dirty. If it is dirty, clean it with a cotton swab or other soft material, then reboot the robot and start a new cleaning session.
If the error persists after following the above troubleshooting steps, visit https://support.eufy.com/s/article/What-information-does-eufy-need-to-resolve-a-technical-issue-with-my-Omni-C20 and follow the step-by-step instruction in the article.
If you have any other questions regarding the Omni C20 robot, please don't hesitate to contact us for further assistance.
