What should I do if my Omni C20 emits an audible error: "No dust bag installed in the station, please install the dust bag before starting the dust empty" and stops working?

If your Omni C20 emits an audible error: "No dust bag installed in the station, please install the dust bag before starting the dust empty" and stops working, please try the following troubleshooting steps:

 

  1. Confirm that a dust bag is properly installed in the base station.

  2. Remove and reinstall the dust bag to confirm whether the issue can be resolved. Please note that a "click" sound can be heard when a dust bag is properly installed in the base station.

  3. Use tape to wrap around the cardboard section of the dust bag and try again to verify a "click" sound can be heard when it is installed in the base station. Please refer to the following video for visual instructions: https://dz02g1kgtiysz.cloudfront.net/deals/files/241106_161019_dust-bag-issue.mp4


If you have any other questions regarding the Omni C20 robot, please don't hesitate to contact us for further assistance.

Unresolved icon
20 undefined
Download icon
eufy Omni C20 User Guide (T2280)
Download icon
eufy Omni C20 Benutzerhandbuch (T2280)
Download icon
eufy Omni C20 取扱説明書 (T2280)
Download icon
eufy Omni C20 Guide de l'utilisateur (T2280)
Download icon
eufy Omni C20 Guía del Usuario (T2280)
Download icon
【T2280】【Robot Vacuum Omni C20】EU Declaration
View More
Play video
eufy Omni C20: How to Replace the Battery
Play video
eufy Omni C20: How to Connect to Wi-Fi (iOS/Android)
Play video
eufy Omni C20: How to Control Your Device via the eufy Clean App
Play video
eufy Omni C20: Clean and Maintain the Accessories
Play video
eufy Omni C20:Troubleshooting the Auto Empty Function and Addressing Voice Alerts.
Play video
eufy Omni C20: Unboxing and Quick Start Guide Video
Contact Us
Buy on the eufy Store
Download the App
affirmamazonPayamexapplePaydinnersClubdiscovergooglePaymastercardpaypalshopPayvenmovisa