If your Omni C20 triggers an audible "The cleaning tray is full or not in place" error and stops operating, please follow these troubleshooting steps:
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Ensure that the small magnet on the bottom of the cleaning tray is still intact. The following image shows that the cleaning tray's magnet is missing.
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Please place the robot vacuum at the base station and begin a cleaning task to rule out any other factors that could be causing the base station's indicator to display a steady red light.
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If the cleaning tray is removed, the base station's indicator will display a steady red light.
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If the cleaning tray is properly installed, the base station's indicator will display a steady white light.
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If you have any other questions regarding the Omni C20, please don't hesitate to contact us for further assistance.
