*This article is only suitable for Bounce series RoboVac models.

If your RoboVac shuts down automatically with all the lights turned off (without any beep alarm) during vacuuming. Please refer to the steps below for troubleshooting. *If your RoboVac stops working or shuts down with beep alarm, please refer to Top FAQs about Beep Errors with RoboVac

1. Clean both charging connectors on the bottom of the RoboVac, please also check to make sure both charging connectors are not rusty. 
2. Charge the unit for 6+ hours. The LED indicator light on the RoboVac will show a flashing orange light when it's charging, and the LED indicator light will show a solid blue light when the RoboVac is fully charged.
3. If your RoboVac has been used for more than one year, it may be time to replace the battery. Replacing the battery usually fixes this specific issue. You can purchase a new battery  to replace the existing battery. Please visit How to replace RoboVac’s battery for detailed instructions. 

If the troubleshooting steps did not resolve your issue, please contact us for further assistance.