If you are experiencing issues with the laser sensor on your X10 Pro Omni, the robotic vacuum cleaner may emit the following voice prompts or error messages:

• Laser sensor may be stuck.
• Laser sensor may be blocked.
• Error: Laser sensor error, please contact customer service.
• Laser sensor cover may be stuck, please check.

Please try the following troubleshooting steps to resolve the laser sensor error:

Step 1: Checking Radar Mobility

Begin by powering on the robotic vacuum cleaner to determine if the radar is capable of rotating. If the radar moves freely, proceed to Step 2. If the radar does not rotate, skip to Step 3.

Step 2: Cleaning the Radar Apertures

If the radar is rotating, inspect the radar's emission and reception apertures for any dirt or debris. Should you find any debris, please gently clean the apertures using a cotton swab or another soft, flexible material. After cleaning, restart the robotic vacuum cleaner and initiate a new cleaning cycle to observe if the radar error has been resolved.

Step 3: Removing Obstructions from the Radar

If the radar is not rotating, it may be obstructed by foreign objects. To address this, remove the dustbin and carefully invert and shake the robotic vacuum cleaner to dislodge any trapped debris. Additionally, you can manually rotate the radar to ensure that it is not hindered by any obstructions. Once you have cleared any potential blockages, restart the robotic vacuum cleaner and initiate a new cleaning cycle to observe if the radar error has been resolved.

By following these troubleshooting steps, you should be able to identify and resolve issues related to radar errors on your X10 Pro Omni.

If you have any further questions or concerns, please don't hesitate to contact us for assistance.