If the mop on your Omni C20 emits an unpleasant odor, please try the following troubleshooting steps to solve the issue:

1. Adjust the Mop-Drying Time

Select a longer mop-drying duration to ensure the mop can be completely dried. The mop-drying duration can be adjusted in the eufy Clean app by going to Settings > Base Station Settings > Drying Time.

2. Use eufy Cleaning Solution

Add eufy cleaning solution to the clean water tank. Make sure to mix the cleaning solution with water at a ratio of 1:200. Please visit the following links to purchase the eufy cleaning solution:

US：https://www.eufy.com/products/t2943101?q=t2943101&variant=40193553924282

UK：https://www.eufy.com/uk/products/t29c3121?

CA：https://www.eufy.com/ca/products/t29c3121

DE：https://www.eufy.com/eu-de/products/t29c3121?ref=search_result_cleaning%20solution&variant=40225684750438

3. Manage Mop-Drying Noise

Since the mop-drying process can generate some noise, it is recommended to schedule this process when you are not at home.

If you have any further questions regarding the Omni C20, please don't hesitate to contact us for assistance.