The Omni C30 Edge produces approximately 60-65 dB of noise during normal cleaning on hard floors, which is comparable to the volume of a normal conversation. However, if the rolling brush produces irregular clicking or other unusual sounds, the issue is typically caused by tangled foreign objects, such as hair, threads, or pet hair, or by improper installation.
The rolling brush is a consumable component that requires regular cleaning to maintain optimal cleaning performance.
Recommended Solutions
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Remove the Brush Guard and Clear Tangled Debris
Turn the Omni C30 Edge over and remove the brush guard. Check whether the rolling brush is tangled with hair, threads, or other foreign objects. Remove any tangled debris, then reinstall the rolling brush.
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Ensure the Rolling Brush Is Properly Installed
Confirm that the rolling brush is correctly seated in its slot. A clicking sound indicates that the brush is securely installed.
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Clean the Rolling Brush Every Two Weeks
For households with pets or long-haired family members, clean the rolling brush every two weeks to help maintain optimal cleaning performance and prevent debris from becoming tangled.
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Contact Customer Support if the Noise Persists After Cleaning
If unusual sounds persist after cleaning and reinstalling the rolling brush, contact eufy Customer Support for further assistance. The rolling brush bearing may be worn and require replacement.
Tips for Maintaining the Rolling Brush
Regularly cleaning the rolling brush can help prevent hair, threads, and other debris from becoming tangled and causing unusual sounds. For households with pets or long-haired family members, cleaning the rolling brush every two weeks is recommended to help maintain optimal performance.
If you have any other questions about the Omni C30 Edge, please don't hesitate to contact eufy Support Center for further assistance.
