Q1: Why does my X10 Pro Omni sometimes incorrectly recognize obstacles?

A1: We understand the inconvenience that may arise from issues with obstacle recognition and apologize for any trouble caused. This misidentification can occur due to the current limitations of AI recognition technology, such as under specific lighting conditions or when the shape of the obstacle resembles another object. Rest assured, our team is continuously working to improve AI recognition algorithms to ensure that you experience a smarter and more efficient product.

Q2: What should I do if my X10 Pro Omni misidentifies an obstacle?

A2: If your X10 Pro Omni misidentifies an obstacle, we encourage you to take a clear photo of the actual obstacle and a screenshot of the incorrect identification. Please send these images to us so that we can document the issue and use the information to further optimize our technology.

Q3: How can I help improve the AI recognition capabilities of my X10 Pro Omni?

A3: By providing feedback and visual examples of misidentifications, you are already helping us improve the product. Additionally, keeping your device's app and firmware up to date ensures that you benefit from the latest improvements and enhancements to the AI recognition system.

Q4: Will there be an update to fix this issue?

A4: Our development team is committed to enhancing the performance of the X10 Pro Omni, and updates aimed at refining the AI recognition system are a part of our ongoing efforts. We recommend keeping your device updated with the latest firmware to take advantage of these improvements.

Thank you for your understanding and support. We look forward to providing you with a superior user experience.

If you have any further questions or concerns, please don't hesitate to contact us for assistance.