Q1: Why does the Smart Lock continually show "Battery Low" after connecting it to Apple Home?

1.First, kindly verify the actual battery level of the lock. You can check it using the eufy app, or consider replacing the batteries with new ones.

2.If the current battery level of the lock is adequate, please update your iPhone to iOS 18 or a later version. The updated system may fix this issue.

Q2: Will Matter be available after connecting the Smart Lock to the HomeBase 3?

Please note that this function is currently not available. Currently, locks connected via HomeBase 3 cannot use Matter. However, this function will be supported in a future firmware update. Please keep an eye on official updates and announcements.

Q3: Is a hub required to connect the Smart Lock using Matter?

It depends on the smart home platform you are using:

1.Connecting the lock to Alexa / Google Home / SmartThings platforms: Yes, a compatible hub from the brand that supports Matter is required. For details, please visit https://share.eufylife.com/v1/shopping/s/g/EbMynrHdD.

2.Connecting the lock to the Apple Home platform: With iOS 18, you can add and control Matter devices in the Home app without requiring a hub. Using the iPhone 15 Pro or iPhone 15 Pro Max and later models, you can control thread-based devices without needing a hub. However, please be aware that a hub is required to use the Apple Home app for remote operation.

Q4: What should I do if I cannot connect the Smart Lock to a third-party platform via Matter?

If you encounter an “Add Device” error, please try the following troubleshooting steps:

1.Check the OS version of your phone.

• Ensure that your phone’s operating system is updated to the latest version.

2.Verify hub compatibility and status.

• Confirm your hub supports Matter. For details, please visit https://share.eufylife.com/v1/shopping/s/g/EbMynrHdD.

• Ensure that the hub is connected and has the latest firmware updates.

3.Check your network environment.

• Ensure that your phone, the lock, and the hub are all connected to the same stable Wi-Fi network.

4.Restart your devices.

• If you have completed the earlier steps, please reboot your router first, then your hub, and lastly your lock. Make sure to wait for each device to fully reboot before attempting to add the lock again.

If you have any other questions about eufy Smart Locks,  please don't hesitate to contact us for further assistance.