If you encounter issues while pairing the smart lock to the eufy App, please follow these troubleshooting steps:

1. Check your eufy App version and ensure it is updated to the latest version.

2. Ensure you are scanning the correct Matter QR code, which can be found on a white sticker located at the top inside the battery compartment.

3. Confirm that you have selected the correct Region in the eufy App.

4. Try switching regions: If the pairing still fails after completing the steps above, please try switching the App's region to ""United States (US)"" and attempt the pairing process again.