If your Smart Lock C34/E30 is not connecting to your Wi-Fi network, please follow the troubleshooting steps below:
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Verify Internet Access
Ensure that your home Wi-Fi router is connected to the internet and functioning properly. You can test this by connecting another device (e.g., a smartphone or computer) to the same network.
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Check Wi-Fi Signal Strength
A weak or unstable Wi-Fi signal can prevent the Smart Lock from connecting. Make sure the Smart Lock is within range of your router and that there are minimal physical obstructions (such as thick walls or metal doors) between the two.
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Improve Signal Stability
If the signal strength is poor, consider relocating your router closer to the Smart Lock or using a Wi-Fi range extender to improve coverage in that area. A strong and stable connection is essential for optimal performance.
If you have any other questions regarding the Smart Lock C34/E30, please don't hesitate to contact us for assistance.
