If your door frame does not have a traditional strike plate and instead uses a deadbolt spacer, please follow the steps below:

1. Contact eufy Support Engineers

Reach out to eufy Support Engineers for assistance. You will need to provide the following information:

• Your proof of purchase.

• A valid shipping address.

2. Request a Compatible Deadbolt Spacer

After verifying your proof of purchase, eufy Support Engineers will send you a compatible deadbolt spacer designed for use with the Smart Lock C34/E30.

Note: Do not attempt to force installation using incompatible components, as this may affect the Smart Lock’s performance.

If you have any other questions regarding the Smart Lock C34/E30, please don't hesitate to contact us for assistance.