If your Smart Lock C34/E30 has stopped working unexpectedly, please follow the troubleshooting steps below:
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Check Battery Power
Ensure the Smart Lock has sufficient battery power:
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Try unlocking the door using the keypad passcode.
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If the Smart Lock does not respond, the batteries may be depleted and need to be replaced or recharged.
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Reboot the Smart Lock
Attempt a reboot by pressing the button next to the USB-C port at the bottom of the Smart Lock.
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This may resolve temporary software issues and restore functionality.
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Check for Mechanical Issues
Use the provided physical keys to lock and unlock the door:
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If the key operates the Smart Lock smoothly, the issue may be electronic or power-related.
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If the key does not operate smoothly, the issue may be mechanical (e.g., alignment or latch obstruction).
If you have any other questions regarding the Smart Lock C34/E30, please don't hesitate to contact us for assistance.
