If you are experiencing difficulty connecting your Smart Lock C34/E30 to your smartphone via Bluetooth, please follow the troubleshooting steps below:
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Check Battery Level and Proximity
Ensure the Smart Lock C34/E30 has sufficient battery power. Additionally, make sure you are standing close to the Smart Lock during the connection process.
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Verify Bluetooth Settings
On your smartphone, confirm that Bluetooth is turned on and functioning properly.
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Enable Location Services (Android Only)
If you are using an Android smartphone, make sure the Location Services feature is enabled. This is required for Bluetooth connectivity on certain Android versions.
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Reboot the Smart Lock
If the issue persists after completing the troubleshooting steps above, reboot your Smart Lock C34/E30. To do this, press the button located next to the USB-C port at the bottom of the Smart Lock.
If you have any other questions regarding the Smart Lock C34/E30, please don't hesitate to contact us for assistance.
