If your Smart Lock C34/E30 experiences Wi-Fi connection issues during the setup process, please follow the troubleshooting steps below:

1. Check Wi-Fi Signal Strength

A weak Wi-Fi signal may prevent the app from detecting your network or cause the connection to fail. Ensure the Smart Lock is within range of your router and that the signal is strong and stable. If necessary, consider moving your router closer to the Smart Lock or using a Wi-Fi extender.

2. Verify Wi-Fi Password

Double-check that you’ve entered the correct Wi-Fi network password. The Smart Lock will not connect to your network if the password is incorrect.

3. Ensure Network Stability

Unstable or fluctuating Wi-Fi signals can interfere with the connection between the Smart Lock and your router. Strengthening your network can help maintain a reliable connection.

4. Try a Different Smartphone

Attempt the setup process using a different smartphone. This can help identify whether the issue is related to the original device.

5. Perform a Hard Reset

To reset the Smart Lock:

1. Press the SYNC button five times in quick succession.

2. Wait for 30 seconds.

3. Press the SYNC button once more to power the Smart Lock back on.

4. Once the reset is complete, restart the setup process from the beginning.

If you have any other questions regarding the Smart Lock C34/E30, please don't hesitate to contact us for assistance.