If you encounter an “Incorrect QR Code” error when scanning your Smart Lock C34/E30, please follow the troubleshooting steps below:
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Ensure You Are Scanning the Correct QR Code
This error typically appears when a QR code not associated with your Smart Lock C34/E30 is scanned. Please ensure you are scanning the QR code located directly on the Smart Lock.
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Manually Enter the Device Serial Number
If you are scanning the correct QR code and still receive the error, you can manually register the device:
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Tap the “Input Manually” option on the QR code scan screen.
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Enter the serial number (SN) of your Smart Lock C34/E30, which can be found on the device label.
If you have any other questions regarding the Smart Lock C34/E30, please don't hesitate to contact us for assistance.
